Shipping policy

Introduction & Overview
Welcome to Black and Healing Merch — where every product is a celebration of wellness, identity, and 
empowerment. We are grateful for your support and deeply committed to delivering a shopping 
experience that honors your trust in us.
At Black and Healing Merch, we operate as a print-on-demand (POD) business. This means we do not 
maintain a pre-made inventory. Every single item in our store is custom-produced at the time your 
order is placed — printed, prepared, and quality-checked specifically for you.
Because each order is made to order, there may be slightly longer lead times than 
traditional retail. We ask for your patience, and we promise the wait is worth it. Please read this 
Shipping Policy carefully so that you know exactly what to expect from the moment you place your 
order to the moment it arrives at your door.
2. Order Processing Times
Once your order is confirmed, our team and fulfillment partner begin preparing your order for 
production. Please allow the following processing window before your item ships:
● Standard Processing Window: 2–5 business days after order confirmation
● Business days are defined as Monday through Friday, excluding U.S. federal holidays
● Orders placed on weekends or federal holidays will begin processing on the next available day 
business day
● Processing time is separate from and in addition to your shipping/transit time
Peak Period Notice
During high-volume periods — including major holidays, new product releases, and promotional 
sales events — processing times may be extended by an additional 2–3 business days. We 
appreciate your patience during these times and will do our best to keep you informed.
3. Production Timelines
Because Black and Healing Merch is a print-on-demand business, each item goes through an individual 
production process — it is printed, assembled, and quality-inspected before it is ever packaged and 
shipped. This is what ensures you receive a product made with care and intention.
Typical production time: 3–7 business days (may vary based on product type)
Product Category Estimated Production Time
Apparel (T-shirts, hoodies, sweatshirts) 3–5 business days
Accessories (tote bags, hats, phone cases) 3–7 business days
Home Goods (mugs, posters, prints) 4–7 business days
● In most cases, order processing and production occur simultaneously to minimize your wait 
time
● Total estimated time from order placement to shipment: 5–10 business days
4. Shipping Methods & Estimated Delivery Times
We offer several shipping options to meet your needs. All estimated delivery windows below begin after 
Production and fulfillment are complete — they are transit times only and do not include production 
time.
Domestic Shipping (United States)
Shipping Method Estimated Delivery 
After Shipment
Notes
Standard Shipping: 5–8 business days. Default option at checkout
Expedited Shipping 2–4 business days. Available at checkout for an additional cost
Express Shipping 1–2 business days. Available at checkout for an additional cost
Important Delivery Estimate
Total estimated time from order placement to delivery (Standard Domestic): 10–18 business 
days. This includes both production time and shipping transit time. Selecting an expedited or 
express shipping method reduces transit time but does not reduce production time.
5. Shipping Carriers
Black and Healing Merch works with trusted national carriers to deliver your order safely and efficiently. 
Our primary carriers include:
● USPS (United States Postal Service)
● UPS
● FedEx
Carrier selection is made by our fulfillment partner based on your destination, product weight, package 
dimensions, and carrier availability. The carrier used may vary from order to order.
Special Delivery Addresses
● PO Boxes: Deliverable via USPS only. Please note that not all products may be eligible for 
delivery to a PO Box due to size or weight restrictions.
● APO/FPO/DPO Military Addresses: Supported via USPS where available. Please be aware that 
military address deliveries may have significantly extended delivery times.
6. Order Tracking
We know how exciting it is to wait for something made just for you. Here's how to keep tabs on your 
order:
● A tracking number will be provided via email once your order has shipped
● A tracking link is included in your shipment confirmation email for easy access
● Please allow 24–48 hours after receiving your tracking email for the tracking information to 
populate and update in the carrier's system
● You can track your shipment at any time by visiting the carrier's website and entering your 
tracking number
● If your tracking information has not updated within 5 or more business days, please contact our 
customer support team for assistance
7. International Shipping
Black and Healing Merch is proud to share our mission globally. We offer international shipping to select 
countries around the world.
Estimated International Delivery Times (After Shipment)
Shipping Method Estimated Delivery After 
Shipment
International Standard 10–21 business days
International Express (where available) 5–10 business days
Important Notes for International Orders
● Customs, Duties & Import Taxes: The customer is solely responsible for any customs fees, 
import duties or taxes imposed by their country. These charges are not included in the 
purchase price or shipping cost, and are non-refundable.
● Black and Healing Merch is not responsible for delays caused by customs processing in the 
destination country.
● Some countries and regions may be restricted from receiving shipments. If you are unsure 
If we ship to your location, please contact our support team before placing an order.
● International tracking is provided, but tracking updates may be limited or delayed once a 
package departs the United States.
8. Shipping Rates
● Domestic Rates: Calculated at checkout based on product weight, dimensions, and delivery 
destination
● Free Standard Shipping may be offered on qualifying orders — please check our website or 
current promotions for eligibility details
● International Rates: Calculated at checkout based on destination country and package 
specifications
● Expedited and Express Shipping Rates: Displayed at checkout when those options are selected
All shipping costs will be clearly presented before you complete your purchase. There are no hidden 
shipping fees.
9. Address Accuracy & Undeliverable Packages
Accurate address information is critical to ensuring your order reaches you. Please review your shipping 
address carefully before completing your purchase.
● The customer is responsible for entering a complete and accurate shipping address at checkout
● Black and Healing Merch is not responsible for orders shipped to an incorrect address provided 
by the customer
● If a package is returned to us as undeliverable (due to an incorrect address, failed delivery 
attempts, or refusal), the customer will be contacted. Reshipping fees may apply.
● Address changes cannot be guaranteed once an order has been placed. If you notice an error 
immediately after placing your order, please contact us right away at 
hello@blackandhealing.com — we will do our very best to assist you.
10. Shipping Delays
While we work hard to ensure every order is fulfilled and shipped on time, some delays are outside of 
our control. Black and Healing Merch is not responsible for delays caused by:
● Carrier-side operational delays or service disruptions
● Severe weather events, natural disasters, or other acts of nature
● Peak holiday seasons (particularly November through January), major sales events, or new 
product launch periods
● COVID-19 impacts, supply chain disruptions, or other external circumstances
● Customs processing (for international orders)
When to Contact Us About a Delayed Order
If your order has not arrived within 30 days of shipment (domestic) or 45 days of shipment 
(international), Please contact our customer support team at hello@blackandhealing.com, and we 
will investigate on your behalf.
11. Lost or Stolen Packages
If your tracking information shows "Delivered" but you have not received your package, please take the 
Following steps before contacting us:
1. Check with all household members and neighbors to see if the package was accepted on your 
behalf
2. Check all entry points to your home, including the mailbox, porch, side doors, and garage areas
3. Wait 2 full business days — carriers occasionally mark packages as "Delivered" prematurely, and 
The package typically arrives within 1–2 days
4. Contact the carrier directly to file a missing package claim using your tracking number
5. If the issue remains unresolved, contact Black and Healing Merch at blackandhealingmerch@blackandhealingmerch.com
And we will work with you to find a resolution
Please Note
Black and Healing Merch is not liable for packages that have been confirmed as delivered by the 
carrier, nor for packages that are lost or stolen after confirmed delivery. We will, however, always 
do our best to support you and advocate on your behalf with the carrier.
12. Damaged Items in Transit
We take the quality of every order seriously. If your item arrives damaged as a result of shipping, we 
want to make it right.
● Contact us within 7 days of delivery to report a damaged item
● Please include the following in your message:
○ Your order number
○ Clear photos of the damaged item(s)
○ Photos of the packaging and any visible shipping damage
● Upon confirmation of shipping damage, we will arrange a replacement or 
refund at no additional cost to you
We appreciate your prompt reporting — timely documentation helps us resolve your case quickly and 
efficiently.
13. Returns & Exchanges Related to Shipping
Because all products are made to order, Black and Healing Merch follows a limited returns and 
exchanges policy. Please review the following carefully:
● General returns and exchanges are not accepted unless the item is defective, damaged in 
transit, or the result of a production error
● Shipping-related issues — including wrong items received, missing items, or items damaged in transit 
transit — will be resolved with a replacement or full refund
● All issues must be reported within 14 days of delivery
● Do not return any item without first contacting customer support. Unauthorized returns 
cannot be processed and will not be eligible for a refund or replacement
● Return shipping costs are the responsibility of the customer unless the return is a direct result 
of our error (wrong item shipped, production defect, etc.)
14. Order Cancellations
We understand that circumstances change. Here is what you need to know about cancelling an order:
● Orders may be cancelled within 24 hours of placement, provided production has not yet begun
● Once an order has entered the production queue, it cannot be cancelled, as the item is being 
custom-made specifically for you
● If you need to cancel your order, contact us immediately at hello@blackandhealing.com with 
your order number and "ORDER CANCELLATION" in the subject line
Act Quickly
Because production begins promptly after order confirmation, time is of the essence. The sooner 
The more you reach out, the better our chances of accommodating your cancellation request.
15. Customer Support
Our team is here for you. We are committed to responding to every inquiry with care, clarity, and a 
genuine desire to help.
Contact Detail Information
Email Address hello@blackandhealing.com
Response Time Within 1–3 business days
Business Hours Monday – Friday, 9:00 AM – 5:00 PM CST
Urgent Inquiries: Mark subject line "URGENT" for priority handling
● Please include your order number in all communications to ensure the fastest possible response
● We are a small, passionate team — your patience and kindness mean the world to us
16. Policy Updates
Black and Healing Merch reserves the right to update, modify, or revise this Shipping Policy at any time 
without prior notice. Any changes will be reflected on this page with an updated "Last Updated" date. 
We encourage customers to review this policy periodically to stay informed of any changes.
Continued use of our store following any posted changes constitutes your acceptance of the revised 
policy.
Last Updated: June 2026
At Black and Healing Merch, every order is more than a transaction — it is a connection. We pour 
intention into every product we create, and we are honored to be a part of your healing journey. Thank 
you for choosing us, for supporting this brand, and for being a part of this community. We are 
committed to showing up for you with excellence, transparency, and heart — every single time.
With gratitude.

BHM Team